Do you want to build an incredible place for people to come to work?


Are you passionate about building a place where people love to come to work? Constantly thinking about ways to make things better, easier, more efficient? Ways to make the work environment more inclusive so we can continue to attract and retain the best talent? Then we want to talk to you.

Here at The Variable, we want to be the best run agency in the country. And our operations team is responsible for making The Variable a remarkable place to work, for all of our teammates. We are small by design. So we hire carefully. The Director of Operations will be a part of the senior-level leadership team, reporting to the Head of Finance and Operations, and will lead the charge to ensure The Variable is a place where our teammates can bring their whole selves to work and thrive because they’re in the right environment and have the best resources and tools at their disposal to be successful.


  • Work collaboratively with the Associate Director of People Experience to continue to build a more equitable and inclusive work environment, consistently learning and pushing us towards continued progress
  • Lead future M&A integration planning from an operations perspective, developing roadmaps that successfully blend strong teams, processes, and procedures
  • Guide and manage post-merger integration activities to drive continuous improvement, coaching teams on cross-functional processes and procedures
  • Work with department leaders to identify and implement the right tools, IT, and communications solutions needed for our teams to do their best work
  • Creatively solve for ways to integrate teams in a hybrid work environment, fueling collaboration across remote and in-office teams
  • Document applicable business operation processes and procedures in a way that brokers shared knowledge and implementation across our organization
  • Successfully manage operational budgets for the agency in a way that maximizes the value we get out of what we invest in the tools and resources for our team
  • Implement an inclusive procurement strategy that promotes supplier diversity across our organization and manage the procurement process from vendor contract review, negotiation, and approval through purchasing
  • Oversee the space planning for our office in Winston-Salem, NC and manage our office facilities, including oversight of building management, A/V solutions, and lease agreement negotiations and renewals
  • Support agency risk management by assisting the Head of Finance and Operations with insurance policy reviews and renewals to ensure we have the appropriate levels of coverage to safeguard our team against times the unthinkable might happen
  • Be open and willing to assist with special projects as they come up, working collaboratively with other leaders on the operations team such as the Associate Director of People Experience, the Associate Director of Delivery, and the Controller


  • Ample experience in business operations
  • Ideally, 10+ years of operations experience in a professional services company (bonus points if it’s an agency, but not required)
  • A willingness to call Winston-Salem, NC home; while The Variable maintains a flexible working policy where employees can choose whether they work at home or in the office, the success of this position will depend on local proximity to be in the office when needed (home of arts and innovation, our city has some of the lowest cost of living in the country with an incredible small-city charm)
  • Experience integrating disparate teams in ways that drive towards shared values, processes, tools, and technologies 
  • A shared value that teams of diverse backgrounds and experiences deliver the highest quality work product
  • Innate strategic thinking skills
  • Proven track record of proactively finding and delivering efficient and effective business operations solutions
  • Demonstrated ability to earn the trust of senior-level leaders and partners
  • Strong interpersonal and outstanding negotiation skills
  • The ability to learn how to use and implement new software and database tools
  • The motivation to always deliver the best work


  • Comprehensive medical/dental/vision for you and your family
  • 401k retirement savings plan with a 4% match that’s immediately vested
  • Monthly, non-taxable cell phone reimbursement
  • Profit-sharing bonus program eligibility, based on agency business performance each year
  • Participation in our coveted peer-pay bonus program where you receive $1,000 to dole out to your peers for doing awesome, helpful things. You get to choose when you give it out, to whom, in what increments, and for whatever reasons you see fit
  • Refer a new employee or a new client and you’ll get paid through our generous referral bonus programs
  • 8 weeks fully paid time off for childbirth recovery and an additional, separate 6 weeks fully paid bonding time for all new parents (moms, dads, adoptive parents, and parents by surrogacy). On top of that, we also offer an additional 2 weeks fully paid part time transition when you come back
  • 13 paid holidays, including 1 floating holiday to be used at your discretion
  • 4 weeks PTO for your first year, 5 weeks after 5 years, and 6 weeks after 10 years
  • 4 hours each month of volunteer time off to be used in your community or at your child’s school
  • Free access to mental health resources, financial wellness tools, and virtual well-being classes
  • Bereavement leave for the loss of family, including miscarriage
  • Protected work time with no meetings every Wednesday from 12-5:30p (we call it Heads Down and it rocks) 
  • Like learning? We do too. Get reimbursed for seminars, training, and continuing education classes

We are an equal opportunity employer and do not discriminate against applicants due to race, ethnicity, gender identity and expression, religion, national origin, veteran status or on the basis of disability.