We spent the past two years uncovering what drives disproportionate growth within organizations. The result of our work is the People-Friendly Index.
We studied companies with high and low NPS and ASCI scores. We got input from thousands of their customers. And we discovered extremely consistent and predictable drivers of those scores – four key dimensions based on 18 measurable markers that are weighted for each marker’s relative importance to people.
The People-Friendly Index is a powerful diagnostic tool that allows you to identify specifically where you’re underperforming as told by your own customers so you can allocate and prioritize resources and investments on the initiatives that will most likely drive business growth.
Our research findings will show you: